General Info

General Info

Ways to order
1. MAIL in your order using an order form you can download from the website.
Pre-payment is required for orders under $20. Please fill out our form as completely as possible (even if you are using a purchase order). Total your order, be sure to add shipping and handling, and include your check or money order.

2. Use a MASTER CARD, VISA, AMERICAN EXPRESS or DISCOVER to place your orders. Credit card orders may be called in 1-800-795-9295, faxed in 1-16-881-7177, placed on our website or mailed using an order form downloaded from this website.

3. You may FAX us your order if it's for $20 or more. Complete an order form with your Purchase Order number (if necessary) and fax it to 216=881=7177. Purchase orders under $20 will be charged an additional $10 fee.

4. PHONE orders, 1-800-795-9295, can only be placed using your credit card. Please have your completed order on hand. All other orders must be mailed or fax (see above).

5. Order on our WEBSITE, www.noodlesoup.com, using a credit card or a purchase order.

Payment Terms
Payment is due on any invoiced order within 30 days. We will not ship new orders if you have past due invoices.

About Shipping
We ship by Federal Express, US Postal or by UPS. If you have a preference, please note it on the order form. Otherwise, your order will be shipped the most efficient way possible.

Delivery Time
Let us know if you have a specific delivery date in mind. We try to ship all orders as fast as possible. However, 1) very large orders, 2) orders that contain items being printed, or 3) orders being customized can take up to 4-8 weeks.

Rush Orders
We will be happy to ship orders by Federal Express overnight or second day air if you are in a hurry. Additional shipping charges will vary due to delivery location and weight. Call us at 1-800-795-9295 or 216-881-0083 for pricing and to arrange for rush shipping. Sorry, no rush orders on customized items.

Canadian and International orders can not be placed on our website. You must call 1-800-795-9295 to place your order or fax it to 1=216=881=7177.
Fax us orders over $20 and we will figure the shipping and handling for you. For orders under $20 please contact us by fax or phone and have your completed order on hand. We must weigh it before we can quote a price. All inquiries must be in English. Include your fax and phone numbers. Packages may incur brokerage charges that we cannot be responsible for. Orders over $1600.00 may incur a tariff. Payments must be made in U.S. dollars.

Customizing
Many of our printed pieces can be customized. For customizing information, please call us at 1-800-795-9295, e-mail Vicky at vicky@noodlesoup.com. or look under Customized Products in the Category bar on the left. Sorry, rush delivery is not available on customized items, approximate delivery time is 4 to 8 weeks.

Submitting artwork
Artwork can be submitted 3 ways. 1) Mail us a hard copy of your art. It must be a large, clean, black and white version. Please do not fax the artwork. 2) Mail us a disk, or 3) Transmit by e-mail. If sending your art on disk or electronically, save it in either a tiff, eps or high res jpeg format, at 800 dpi. We cannot accept faxed art or MS Word documents. E-mail artwork to vicky@noodlesoup.com.

Returns and exchanges
We must be notified within 60 days (from our ship date) of any returns, exchanges or errors. Once 60 days have expired, we assume you accepted your order "as is" and no further changes can be made. Any returns, exchanges or refunds on dvds or videos must be made within 30 days. Customers are responsible for shipping fees on returned merchandise, unless we shipped the wrong items.

Have questions or need a price quote?
Do not hesitate to call us. You can reach our Cleveland, Ohio office 9:00 am - 5:30 pm EST, Monday thru Friday. After hours you can leave a message on our answering machine or fax us at 216=881=7177. E-mail us at vicky@noodlesoup.com if you have any questions or problems.

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