General Info
Federal Tax ID: 34-1591144
Office Hours 9:00 am – 5:00 pm EST
Ways to order
Credit card orders can be placed via:
- Phone: 800-795-9295
- Online: noodlesoup.com
- Email: orders@noodlesoup.com
We accept VISA, MasterCard, American Express or Discover.
Purchase orders (have us invoice your organization) can be placed via:
- Online: noodlesoup.com
- Email: orders@noodlesoup.com
Sorry, we cannot take purchase orders over the phone. Purchase order minimum amount is $20.00, orders under $20.00 will be charged a $10.00 processing fee. Use your purchase order form or our order form (in the catalog or download order form). Please include ship-to address, bill-to address, contact name and phone number with your order.
Prepaid check or money order with an attached order can be sent to:
Noodle Soup
4614 Prospect Ave., Ste. 328
Cleveland OH 44103
Please fill out the order form completely. Feel free to call to confirm pricing or receive a quote. Be sure to add shipping and handling. Make your check or money order out to Noodle Soup of Weingart Design. See order form for states where we collect sales tax. Orders under $20.00 require prepayment via credit card or check.
International Orders
Canadian orders can not be placed on our website. You must call 800-795-9295 to place your order, or email it to orders@noodlesoup.com. Shipping charges are based on the size and weight of the order, so the order must be complete. Noodle Soup is not responsible for brokerage, tax and tariff charges that shipments may incur. All payments must be made in US Funds.
We are not accepting any other international orders at this time unless it is an APO or FPO address.
Shipping and Delivery
If you need your order by a specific date, please let us know. Orders are shipped by FedEx ground. Please provide a physical address for shipment via FedEx. Most orders will ship within 2-3 business days, but please allow 2-4 weeks for delivery. Very large orders or custom imprint orders can take 4-8 weeks. We can drop ship for you, please call for instructions and pricing. Please call if you have any questions about delivery of your order, 800-795-9295.
Rush Orders
Overnight or 2nd day delivery is available for an additional cost. No weekend delivery. For expedited delivery, orders need to be received by 12:00 pm EST. Call us at 800-795-9295 for pricing and to confirm shipping on your rush orders. Sorry, rush delivery is not available on customized items or international orders.
Returns & Exchanges
We must be notified within 60 days (from our ship date) of any returns, exchanges or errors. Once 60 days have expired, we assume you accepted your order “as is” and no further changes can be made. Any returns, exchanges or refunds on DVDs or videos must be made within 30 days. Customers are responsible for shipping fees on returned merchandise, unless we shipped the wrong items.
Customizing
Many of our printed pieces can be customized. For customizing information, please call us at 800-795-9295, email Vicky at vicky@noodlesoup.com. or look under Customized Products in the Category bar on the left. Sorry, rush delivery is not available on customized items, approximate delivery time is 4 to 8 weeks.
Custom Imprinting
Many printed and promotional items can be custom imprinted. Go to Customized Products in the left sidebar under Product Type. For more information on customizing and imprinting, please call us at 800-795-9295 or email Vicky at vicky@noodlesoup.com.
Submitting Artwork
Artwork should be in a tiff, eps, pdf or ai file format at 800 dpi. We cannot use faxed art and we cannot use MS Word documents for custom imprinting. Email artwork to vicky@noodlesoup.com. If you need help sending or creating artwork, email vicky@noodlesoup.com.
Privacy Policy
We respect the privacy of our customers, we do not disclose personal financial information. We use a Secure Sockets Layer on our website transmissions to protect personal financial information. We only reveal the last four digits of a credit card number when printing orders.
We do use third party services to delete duplications in our mailing list and for mailing catalogs. These are the only third party that receives any personal mailing information from our company. These third parties also do not sell this information to any other companies.
We normally do not disclose personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal documentation. However, we will disclose information if required to help prevent: theft, financial loss or other suspected illegal activity.
Noodle Soup does not sell to minors or people under the age of 18. If you wish to purchase from us please ask an adult to order for you.
Help us grow!
We grow by hearing from our customers and filling your needs. If you have a subject or idea you would like to see us develop, please call or e-mail owner Cydney Weingart: cydney@noodlesoup.com, or call 800-795-9295.
We take pride in putting out accurate information. If you question our facts, find any typos or could help us update any given piece to make it better, we are delighted to hear from you.
